Return & Refund Policy

Thank you for shopping at SmartBuy Electro. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

This Return & Refund Policy explains our procedures for returning products, receiving refunds, and handling exchanges. By shopping with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be made within 30 days of the delivery date.

  • The item must be unused, unopened, and in its original packaging.

  • The item must include all accessories, manuals, and documentation.

  • A valid proof of purchase (order number, receipt, or invoice) must be provided.

If the product has been used, damaged by the customer, or shows signs of wear and tear, it may not be eligible for a return or refund.

2. Non-Returnable Items

Some products are non-returnable due to health, safety, or customization reasons. These include:

  • Items marked “Final Sale” or “Non-Returnable”

  • Opened electronics or accessories with broken seals

  • Digital products or downloadable software

  • Gift cards or promotional vouchers

  • Items damaged due to improper use or customer negligence

Please review the product description before purchasing to check if it is eligible for return.

3. Return Process

If you need to initiate a return, follow these steps:

Step 1: Submit a Return Request

  • Email us at returns@smartbuyelectro.com or use the Contact Us form on our website.

  • Include your order number, the item(s) you wish to return, and the reason for return.

Step 2: Receive Return Authorization

  • We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Ship the Item

  • Package the item securely with all original contents.

  • Write the RMA number clearly on the outside of the package.

  • Use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost or damaged during return shipping.

Customers are responsible for return shipping costs unless the return is due to a product defect or our error.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

  • Refunds will be issued to your original method of payment.

  • Refund processing times may vary depending on your payment provider, typically 5–10 business days.

  • If a restocking fee applies (typically 10–15% for electronics), it will be deducted from the refund.

If the returned item is found to be ineligible or not in its original condition, a partial refund or store credit may be offered instead.

5. Exchanges

We offer free exchanges for the same product if:

  • The item arrived defective or damaged

  • You received the wrong product

  • The product does not match the description on our website

To exchange an item, please contact our support team within 7 days of receiving the product. We will ship a replacement at no additional cost once we receive and inspect the returned item.

Exchanges for a different product, size, or color are subject to availability and may require an additional payment or price adjustment.

6. Damaged or Defective Products

If your item arrives damaged, defective, or not functioning as described, please notify us within 7 days of delivery by emailing support@smartbuyelectro.com.

Please include:

  • Your order number

  • Photos or videos of the damage or defect

  • A brief description of the issue

We will work with you to either issue a replacement, provide a full refund, or guide you through a warranty claim (if applicable).

7. Cancellations

You may cancel your order within 24 hours of placing it if it has not yet shipped. To request a cancellation, email orders@smartbuyelectro.com with your order number.

If your order has already shipped, you will need to wait for it to arrive and follow the return process.

Orders marked as “shipped” or “in transit” cannot be canceled.

8. Refunds for Shipping Costs

Shipping fees are non-refundable, except in the following cases:

  • We shipped you the wrong item

  • The item was defective or damaged upon arrival

  • You canceled an order before it shipped

If you qualify for a refund of shipping costs, it will be included in the total refund amount.

9. Store Credit

In certain cases, we may issue store credit instead of a monetary refund, especially:

  • If the return falls outside the standard return window

  • If the product shows signs of use

  • If the refund method is not available for your payment type

Store credit can be used toward future purchases and does not expire unless otherwise specified.

10. Warranty Claims

Some electronics or accessories sold on SmartBuy Electro may be covered by a manufacturer’s warranty. If your item malfunctions after the return period, we recommend contacting the manufacturer directly for support.

SmartBuy Electro may assist in guiding you through a warranty claim when applicable. However, warranty terms vary by brand and product.

11. Dispute Resolution

If you are unsatisfied with our decision regarding a return or refund, you may request to escalate the issue to a manager. We are committed to resolving disputes in good faith.

Should a resolution not be reached, you agree that any legal disputes will be handled in accordance with our Terms & Conditions and governed by the laws of [Insert State/Country].

12. Contact Information

For questions regarding this Return & Refund Policy or to initiate a return, please contact us:

SmartBuy Electro
📧 Email: returns@smartbuyelectro.com

🌐 Website: https://smartbuyelectro.com

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed of any updates.