Warranty Policy

Thank you for shopping with SmartBuy Electro. We are committed to delivering quality electronics and ensuring your satisfaction long after your purchase. This Warranty Policy outlines the coverage, duration, limitations, and process for warranty claims for products purchased through our website: https://smartbuyelectro.com.

Please read this policy carefully to understand your rights and responsibilities regarding product warranties.


1. General Warranty Overview

All products sold by SmartBuy Electro come with a limited warranty to ensure they are free from defects in materials and workmanship under normal use. Warranty coverage begins on the date of delivery.

Warranty Coverage Includes:

  • Manufacturer defects

  • Hardware malfunctions under normal conditions

  • Failures not caused by user damage, misuse, or environmental factors

Warranty Does Not Cover:

  • Normal wear and tear

  • Cosmetic damage (scratches, dents, discoloration)

  • Accidental damage (drops, spills, cracks)

  • Unauthorized modifications or repairs

  • Software issues not related to hardware


2. Warranty Periods

Warranty periods vary by product type and brand. Below are the standard warranty durations for products sold by SmartBuy Electro:

Product CategoryWarranty Period
Smartphones12 months
Tablets & Laptops12 months
Smartwatches12 months
Headphones & Audio6–12 months (varies)
Accessories6 months
Refurbished Devices90 days limited

Note: Some products may come with manufacturer warranties beyond these periods. We will honor all official manufacturer-backed warranties where applicable.


3. Extended Warranty Options

We offer optional extended warranty plans through our partner protection service. These plans can be purchased at checkout or within 14 days of your original purchase.

Extended plans may include:

  • Accidental damage coverage

  • Battery replacements

  • Extended repair or replacement terms

To file a claim under an extended warranty, you will need to provide your service plan number and purchase receipt.


4. How to File a Warranty Claim

To begin a warranty claim, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team with the following:

  • Order number

  • Product name and model

  • Date of purchase

  • Detailed description of the issue

  • Supporting photos or videos (if applicable)

📧 Email: warranty@smartbuyelectro.com
📞 Phone: [Insert Phone Number]

Step 2: Troubleshooting

Our team may walk you through basic troubleshooting to determine whether the issue can be resolved without a return.

Step 3: Approval & Return Instructions

If the product is deemed eligible for warranty service:

  • We will issue a Return Merchandise Authorization (RMA) number.

  • You’ll receive instructions to return the item for inspection, repair, or replacement.

Please do not send any products without prior authorization.


5. Warranty Resolution Options

After inspecting your item, we’ll determine the best resolution:

  • Repair of the defective item at no cost

  • Replacement with a new or refurbished product of equal or greater value

  • Store Credit or Refund (in rare cases, when repair/replacement is not possible)

Resolution typically occurs within 5–10 business days of receiving the returned item.


6. Return Shipping & Handling

  • For approved warranty claims within the first 30 days of purchase, we will cover return shipping costs.

  • After 30 days, the customer is responsible for shipping the product to our return center.

  • We will cover the cost of shipping the repaired or replaced item back to you.

If a returned item is found to be not defective or ineligible for warranty, return shipping will be at the customer’s expense.


7. Refurbished Products Warranty

All refurbished items sold on SmartBuy Electro come with a 90-day limited warranty, unless otherwise stated. These products are tested and certified to work like new but may have minor cosmetic imperfections.

Refurbished warranty coverage includes:

  • Internal hardware malfunctions

  • Battery defects (if diagnosed within 30 days)

Refurbished products are not eligible for extended warranty coverage unless specified during checkout.


8. Manufacturer Warranties

Some products are covered directly by the manufacturer’s warranty, and support must be obtained through them. In such cases:

  • SmartBuy Electro will assist you in contacting the manufacturer.

  • We may help facilitate the repair/replacement process if needed.

For example, if you purchase a product from brands like Samsung, Apple, or Lenovo, their global warranty programs will apply.


9. Warranty Transferability

Warranty coverage applies only to the original purchaser and is non-transferable. Selling or gifting the product voids the warranty unless otherwise stated in the manufacturer’s policy.


10. Exclusions and Limitations

This warranty does not cover the following:

  • Accidental damage: including but not limited to water damage, cracked screens, or impact damage.

  • Improper use or storage: using the product in extreme conditions or against the recommended guidelines.

  • Unauthorized repairs: opening, modifying, or repairing the product through unauthorized service providers.

  • Software malfunctions: issues caused by viruses, third-party applications, or failed software updates.

  • Battery degradation: normal decline in battery capacity over time unless it is clearly defective.


11. Limitation of Liability

To the maximum extent permitted by law, SmartBuy Electro shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product—even if the company was advised of such damages.

Our total liability for warranty claims is limited to the purchase price of the product.


12. Disputes and Governing Law

In the event of a dispute regarding warranty claims or interpretation of this policy, both parties agree to resolve the matter through negotiation and, if necessary, binding arbitration in accordance with local laws.

This Warranty Policy is governed by the laws of the state or country in which SmartBuy Electro operates.


13. Policy Updates

SmartBuy Electro reserves the right to modify this Warranty Policy at any time without prior notice. Changes will be posted on our website and will take effect immediately.

We encourage you to review this page regularly to stay updated.


14. Contact Us

Have questions or concerns about a product warranty? We’re here to help!

📧 Email: warranty@smartbuyelectro.com

🌐 Website: https://smartbuyelectro.com