Warranty Policy
Thank you for shopping with SmartBuy Electro. We are committed to delivering quality electronics and ensuring your satisfaction long after your purchase. This Warranty Policy outlines the coverage, duration, limitations, and process for warranty claims for products purchased through our website: https://smartbuyelectro.com.
Please read this policy carefully to understand your rights and responsibilities regarding product warranties.
1. General Warranty Overview
All products sold by SmartBuy Electro come with a limited warranty to ensure they are free from defects in materials and workmanship under normal use. Warranty coverage begins on the date of delivery.
Warranty Coverage Includes:
Manufacturer defects
Hardware malfunctions under normal conditions
Failures not caused by user damage, misuse, or environmental factors
Warranty Does Not Cover:
Normal wear and tear
Cosmetic damage (scratches, dents, discoloration)
Accidental damage (drops, spills, cracks)
Unauthorized modifications or repairs
Software issues not related to hardware
2. Warranty Periods
Warranty periods vary by product type and brand. Below are the standard warranty durations for products sold by SmartBuy Electro:
Product Category | Warranty Period |
---|---|
Smartphones | 12 months |
Tablets & Laptops | 12 months |
Smartwatches | 12 months |
Headphones & Audio | 6–12 months (varies) |
Accessories | 6 months |
Refurbished Devices | 90 days limited |
Note: Some products may come with manufacturer warranties beyond these periods. We will honor all official manufacturer-backed warranties where applicable.
3. Extended Warranty Options
We offer optional extended warranty plans through our partner protection service. These plans can be purchased at checkout or within 14 days of your original purchase.
Extended plans may include:
Accidental damage coverage
Battery replacements
Extended repair or replacement terms
To file a claim under an extended warranty, you will need to provide your service plan number and purchase receipt.
4. How to File a Warranty Claim
To begin a warranty claim, please follow these steps:
Step 1: Contact Us
Reach out to our customer service team with the following:
Order number
Product name and model
Date of purchase
Detailed description of the issue
Supporting photos or videos (if applicable)
📧 Email: warranty@smartbuyelectro.com
📞 Phone: [Insert Phone Number]
Step 2: Troubleshooting
Our team may walk you through basic troubleshooting to determine whether the issue can be resolved without a return.
Step 3: Approval & Return Instructions
If the product is deemed eligible for warranty service:
We will issue a Return Merchandise Authorization (RMA) number.
You’ll receive instructions to return the item for inspection, repair, or replacement.
Please do not send any products without prior authorization.
5. Warranty Resolution Options
After inspecting your item, we’ll determine the best resolution:
Repair of the defective item at no cost
Replacement with a new or refurbished product of equal or greater value
Store Credit or Refund (in rare cases, when repair/replacement is not possible)
Resolution typically occurs within 5–10 business days of receiving the returned item.
6. Return Shipping & Handling
For approved warranty claims within the first 30 days of purchase, we will cover return shipping costs.
After 30 days, the customer is responsible for shipping the product to our return center.
We will cover the cost of shipping the repaired or replaced item back to you.
If a returned item is found to be not defective or ineligible for warranty, return shipping will be at the customer’s expense.
7. Refurbished Products Warranty
All refurbished items sold on SmartBuy Electro come with a 90-day limited warranty, unless otherwise stated. These products are tested and certified to work like new but may have minor cosmetic imperfections.
Refurbished warranty coverage includes:
Internal hardware malfunctions
Battery defects (if diagnosed within 30 days)
Refurbished products are not eligible for extended warranty coverage unless specified during checkout.
8. Manufacturer Warranties
Some products are covered directly by the manufacturer’s warranty, and support must be obtained through them. In such cases:
SmartBuy Electro will assist you in contacting the manufacturer.
We may help facilitate the repair/replacement process if needed.
For example, if you purchase a product from brands like Samsung, Apple, or Lenovo, their global warranty programs will apply.
9. Warranty Transferability
Warranty coverage applies only to the original purchaser and is non-transferable. Selling or gifting the product voids the warranty unless otherwise stated in the manufacturer’s policy.
10. Exclusions and Limitations
This warranty does not cover the following:
Accidental damage: including but not limited to water damage, cracked screens, or impact damage.
Improper use or storage: using the product in extreme conditions or against the recommended guidelines.
Unauthorized repairs: opening, modifying, or repairing the product through unauthorized service providers.
Software malfunctions: issues caused by viruses, third-party applications, or failed software updates.
Battery degradation: normal decline in battery capacity over time unless it is clearly defective.
11. Limitation of Liability
To the maximum extent permitted by law, SmartBuy Electro shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product—even if the company was advised of such damages.
Our total liability for warranty claims is limited to the purchase price of the product.
12. Disputes and Governing Law
In the event of a dispute regarding warranty claims or interpretation of this policy, both parties agree to resolve the matter through negotiation and, if necessary, binding arbitration in accordance with local laws.
This Warranty Policy is governed by the laws of the state or country in which SmartBuy Electro operates.
13. Policy Updates
SmartBuy Electro reserves the right to modify this Warranty Policy at any time without prior notice. Changes will be posted on our website and will take effect immediately.
We encourage you to review this page regularly to stay updated.
14. Contact Us
Have questions or concerns about a product warranty? We’re here to help!
📧 Email: warranty@smartbuyelectro.com
🌐 Website: https://smartbuyelectro.com