Shipping & Delivery Policy

At SmartBuy Electro, we’re committed to getting your electronics and gadgets delivered to you quickly, securely, and affordably. This Shipping & Delivery Policy outlines how we handle order processing, shipping options, delivery timeframes, and related logistics to provide you with a smooth and satisfying experience.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Processing Time

All orders placed through SmartBuyElectro.com are processed within 1–3 business days, excluding weekends and holidays.

Processing Details:

• Orders placed before 12:00 PM (local warehouse time) are typically processed the same day.

• Orders placed after 12:00 PM or during weekends/holidays are processed on the next business day.

• During peak seasons (e.g., Black Friday, Cyber Monday, or holiday sales), processing times may be extended by 1–2 days due to increased order volume.

We will notify you via email once your order is confirmed and again when it has been shipped, including tracking information.

2. Shipping Options & Rates

We offer various shipping options to meet your needs, both standard and expedited. Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the weight/size of your package.

Domestic Shipping (United States):

• Standard Shipping (3–7 business days): Starting at $4.99

• Expedited Shipping (2–3 business days): Starting at $9.99

• Express Shipping (1–2 business days): Calculated at checkout

• Free Shipping: Available for orders over $75 (U.S. only)

International Shipping:

• Available to selected countries

• Rates vary by destination and carrier

• Customers are responsible for any import duties, customs taxes, or fees imposed by their local government

Please note that some remote or rural areas may experience longer delivery times.

3. Estimated Delivery Times

Estimated delivery times depend on your location and selected shipping method:

Delivery times are estimates only and may vary due to customs delays, weather conditions, or carrier disruptions.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order at:

🔗 Track My Order (Include actual tracking portal link)

Tracking Tips:

• It may take 24–48 hours for tracking to update.

• If your tracking information hasn’t updated within 3 business days, feel free to contact us.

5. International Orders

We proudly ship to many countries worldwide. However, international shipping comes with additional responsibilities:

• Customs & Import Duties: Customers are responsible for paying any duties, taxes, or import fees upon delivery.

• Delays: International packages may be delayed due to customs inspections or local postal service issues.

• Restricted Items: Some electronics or batteries may be restricted in certain countries. We will notify you if an item cannot be shipped to your location.

If your country is not listed during checkout, please contact our support team for assistance.

6. Shipping Restrictions

Due to carrier limitations, hazardous materials, or legal constraints, we do not ship to:

• P.O. Boxes (for express delivery)

• APO/FPO military addresses (only eligible for standard shipping)

• Sanctioned countries or regions with international trade restrictions

Additionally, certain items containing lithium-ion batteries may be subject to separate shipping guidelines.

7. Shipping Delays or Issues

We strive to deliver your order on time, but shipping delays can occur due to:

• Natural disasters or severe weather

• Postal service disruptions or strikes

• High seasonal volume

• Incorrect or incomplete shipping addresses

SmartBuy Electro is not responsible for delays caused by carriers or for orders lost due to incorrect address details provided at checkout.

If your order is significantly delayed, please contact our customer support so we can assist in tracking or filing a claim with the carrier.

8. Delivery Confirmation

Once an order is marked as “Delivered” by the carrier, we consider it fulfilled.

What if my package says “Delivered” but I didn’t receive it?

• Check around your property or with neighbors

• Look for delivery attempt notices

• Wait 24 hours (carriers sometimes mark “Delivered” early)

If the package is still missing after these steps, contact us at support@smartbuyelectro.com, and we’ll help file a lost package claim.

9. Lost, Stolen, or Damaged Packages

Lost Packages:

• If your package hasn’t arrived within 10 business days of the estimated delivery, please let us know.

• We’ll investigate with the carrier and offer a resolution such as a replacement or refund.

Stolen Packages:

• If your package is marked as delivered but was stolen, we recommend filing a theft report with local authorities.

• Depending on your situation, we may offer a courtesy replacement (one-time only).

Damaged Items:

• If your order arrives damaged, take photos of the packaging and item and contact us within 48 hours of delivery.

• We’ll offer a replacement, repair, or refund depending on the damage and item value.

10. Split Shipments

To get your items to you faster, we may ship your order in multiple packages. You’ll receive separate tracking numbers if this occurs, and there are no extra charges for split shipments.

11. Change of Shipping Address

If you need to change your shipping address after placing your order:

• Contact us within 2 hours of placing the order.

• If the order has already shipped, we won’t be able to modify the address.

• For failed deliveries due to incorrect addresses, re-shipping may incur additional fees.

12. In-Store Pickup (If Applicable)

If SmartBuy Electro offers local pickup:

• Pickup is available at [Insert Address]

• You’ll receive an email when your order is ready.

• Bring a valid photo ID and your order confirmation.

13. Shipping Policy Updates

This policy may be updated periodically to reflect changes in our services or shipping partners. We recommend reviewing it occasionally to stay informed.

14. Contact Us

For questions about your order, shipping issues, or delivery delays, please reach out to:

SmartBuy Electro
📧 Email: shipping@smartbuyelectro.com